Warranty Policy

These Warranty Policy terms apply to products purchased from Astrec Baltic OÜ (“Astrec”) through direct sales, quotations, order confirmations, or other business transactions related to https://astrec.com, unless otherwise agreed in writing.

Astrec primarily supplies products to business customers. Unless expressly agreed otherwise in writing, warranty coverage is limited to the warranty offered by the original manufacturer and is passed on to the customer on that basis.

If a sale is made to a private consumer, any mandatory statutory rights applicable under law shall remain unaffected by this Policy.

1. Scope of Warranty

Warranty coverage applies only to products purchased directly from Astrec Baltic OÜ.

The applicable warranty period is as stated in the quotation, order confirmation, invoice, manufacturer documentation, or otherwise agreed in writing. Astrec does not provide any additional warranty beyond the manufacturer’s scope unless explicitly agreed.

Some products may offer the option to purchase an extended warranty or service agreement. Availability and terms depend on the specific product and manufacturer.

Warranty applies only to defects arising from normal intended use and caused by manufacturing or material faults within the applicable warranty scope.

2. Defects on Arrival (DOA)

Products that are defective on arrival must be reported to Astrec within 5 business days from delivery.

Failure to notify Astrec within this period may result in the issue being handled under the normal warranty procedure instead of DOA handling.

3. Warranty Procedure

If a defect occurs, the customer must notify Astrec without undue delay and request an RMA number before returning any product.

To initiate a warranty or RMA process, the customer must provide sufficient information for assessment, including, where applicable:

• a description of the defect,
• product identification details, including serial number,
• proof of purchase,
• and, upon request, reasonable supporting material such as photographs, logs, configuration details, or fault reports.

Before issuing an RMA number, Astrec may require the customer to carry out reasonable preliminary checks or troubleshooting steps in order to verify the issue and avoid unnecessary returns.

Unless otherwise agreed, the customer is responsible for sending the product to the service address designated by Astrec. Depending on the product, manufacturer, and logistics, Astrec may instruct the customer to send the item directly to the manufacturer’s or authorized service partner’s service center instead.

If the claim is accepted under warranty, Astrec will arrange or cover the return shipment of the repaired or replacement item to the customer, unless otherwise agreed.

Astrec, in coordination with the manufacturer or authorized service partner, will determine whether the product is repaired, replaced, credited, or otherwise handled in accordance with the applicable warranty process. Any repair or replacement does not extend the original warranty period unless expressly stated otherwise.

4. Return Packaging and Shipping

The customer must use suitable protective packaging and comply with all return instructions provided by Astrec.

Astrec is not responsible for damage occurring in transit due to insufficient packaging, incorrect labeling, or failure to follow return instructions. The customer bears the transport risk until the returned product has been received by the designated service location, unless mandatory law provides otherwise.

5. Warranty Conditions and Exclusions

Warranty applies only to products purchased directly from Astrec. Products acquired through third parties, unauthorized resellers, or other channels may not be eligible for warranty service through Astrec.

Warranty does not cover defects or damage resulting from, including but not limited to:

• improper installation, commissioning, use, storage, transport, or maintenance,
• misuse, negligence, or operation outside the manufacturer’s specifications,
• mechanical damage, electrical overvoltage, incorrect power conditions, or moisture exposure,
• accidents or external events such as lightning, fire, flooding, power surges, or other environmental causes,
• normal wear and tear, consumables, or accessories,
• unauthorized modifications, repairs, tampering, or alteration,
• removed, altered, or unreadable serial numbers or identification labels.

Customers are responsible for ensuring that products are installed, configured, integrated, and operated in accordance with the manufacturer’s instructions and applicable safety and technical standards. Failure to do so may void the warranty.

Warranty also does not cover issues arising from:

• unsupported, altered, or incompatible firmware or software,
• third-party interoperability problems,
• incompatible operating environments,
• customer-side network, power, configuration, or integration issues,

unless the issue is clearly caused by a covered product defect.

6. No Fault Found / Non-Warranty Cases

If, after inspection or testing, the claimed defect cannot be reproduced, or if the issue is found to be outside warranty coverage, Astrec reserves the right to charge the customer reasonable costs related to inspection, diagnostics, handling, shipping, storage, or return of the product.

This includes cases where the issue is caused by improper installation, misuse, incompatible systems, environmental conditions, or other customer-side or external factors.

7. Data, Configuration, and Customer Responsibility

Before returning any product, the customer is responsible for:

• backing up any data, configurations, and local settings,
• removing confidential or sensitive information where possible,
• and ensuring that the returned product can be safely inspected, tested, repaired, or replaced.

The customer acknowledges that diagnostics, repair, replacement, firmware handling, or factory reset procedures may erase data, settings, or stored configurations.

Astrec shall not be liable for any data loss, configuration loss, reinstallation work, reconfiguration work, or service interruption arising from warranty handling, except to the extent required by mandatory law.

8. Limitations of Warranty Service

Unless otherwise agreed in writing, warranty service does not include:

• on-site work,
• dismantling or removal,
• reinstallation or recommissioning,
• third-party labor,
• subcontractor costs,
• access equipment,
• travel costs,
• or any other incidental field-service expenses.

Warranty coverage applies only to the original purchaser and is not transferable unless confirmed by Astrec in writing.

9. Processing Times and External Dependencies

Astrec aims to process warranty claims within a reasonable time. However, all repair, replacement, and handling times are estimates only.

Actual processing times may depend on factors outside Astrec’s reasonable control, including but not limited to manufacturer response times, spare parts availability, logistics delays, customs procedures, export restrictions, carrier issues, and force majeure events.

Astrec shall not be liable for delays caused by such external factors.

10. Limitation of Liability

To the maximum extent permitted by law, Astrec shall not be liable for any indirect, incidental, special, or consequential damages arising from product failure or warranty handling, including loss of profit, loss of revenue, business interruption, loss of use, or loss of data.

Astrec’s total liability in connection with any defective product shall in all cases be limited to the purchase price actually paid for that product.

Nothing in this Policy excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

11. Warranty Documentation

Unless otherwise agreed, detailed manufacturer warranty documentation is not automatically supplied with the goods.

If the customer requires specific warranty terms, manufacturer warranty statements, or related documentation, such documentation must be requested from Astrec in writing.

12. Governing Law and Jurisdiction

This Policy is governed by the laws of the Republic of Estonia.

Any dispute arising out of or in connection with this Policy shall be subject to the competent courts of Estonia, unless mandatory law provides otherwise.

13. Changes to This Policy

Astrec may update or amend this Warranty Policy from time to time.

The latest version will be published on the relevant Astrec website or otherwise made available upon request. Unless otherwise agreed in writing, the version applicable to the transaction shall be the version in effect at the time of sale.

14. Contact and Returns

All warranty-related inquiries and returns must be coordinated with Astrec before shipment.

Astrec Baltic OÜ
Peetri Maja, Vana-Tartu maantee 79a
75312 Peetri, Rae vald
Estonia

Email: astrec@astrec.com

Phone: (+372) 658 00 50

Version: March 2026