General Terms and Conditions of Sale (GTC)

1. General and Scope

Exclusion: The application of the Customer’s general terms and conditions of purchase is expressly excluded.

Precedence: In case of conflict, the order of precedence is: (i) Order Confirmation, (ii) Specific conditions/appendixes, (iii) these T&Cs.

Information: Catalogues, brochures, and web pages are for information purposes only and are not binding.

2. Offers and Orders

Validity: Quotations are valid for 7 days unless otherwise specified.

Binding Order: No order is binding until Astrec issues a written Order Confirmation.

Cancellations: For B2B transactions, modifications or cancellations are only possible until 24:00 (Tallinn time) on the day of the order. Later changes require written consent and may incur fees.

3. Prices, Taxes, and Payment

Taxes: Prices exclude VAT, customs duties, and levies, which shall be borne by the Customer.

Payment: Invoices are due upon receipt via wire transfer unless otherwise agreed.

Late Payment: Failure to pay entitles Astrec to interest of 0.1% per day starting from the date the payment is due. Astrec reserves the right to suspend performance until full payment.

Title: Ownership of equipment passes to the Customer only upon full payment.

4. Delivery, Risk, and Acceptance

Incoterms: Delivery is FCA (Tallinn) Incoterms 2020, unless otherwise specified.

Risk: All risks pass to the Customer upon delivery according to the Incoterm.

Acceptance: The Customer must perform a visual and quantitative check and notify Astrec of apparent defects within 3 business days of delivery; otherwise, the equipment is deemed accepted.

5. Warranty and RMA Procedure

B2B Warranty Period: The warranty period is as stated in the quotation, invoice, or manufacturer documentation. For third-party products, warranty is limited to the original manufacturer’s warranty passed on to the customer.

Software Warranty: Software media is warranted for 3 months against materials and workmanship defects.

DOA (Defect on Arrival): Products defective on arrival must be reported within 5 business days from delivery.

RMA Process: No product may be returned without a prior RMA number issued by Astrec. The Customer is responsible for sending the product to the designated service address, while Astrec covers the return shipment of accepted claims.

Exclusions: Warranty does not cover issues resulting from improper installation, misuse, external causes (e.g., lightning, power surges, voltage variation), or normal wear and tear.

Data: The Customer is responsible for backing up all data before returning any product. Astrec is not liable for data loss during warranty handling.

B2C: Private consumers retain all mandatory statutory rights, including a standard 2-year warranty and a 14-day right of withdrawal for web purchases.

6. Compliance and Export Control

Warranties: The Customer warrants they have not been convicted of fraud or corruption and are not on any government debarment lists.

Export Licenses: The Customer is responsible for obtaining all necessary licenses and approvals required by any government.

Restrictions: The Customer shall not export or re-export any products or technical data received from Astrec without the required licenses from Estonian, US, or other competent authorities.

Prohibited Destinations/Uses: The Customer certifies that products will not be transferred to embargoed countries, restricted parties on government lists, or entities engaged in nuclear, biological, or chemical weapons or missile technology.

Breach: Violation of these principles is a material breach allowing Astrec to terminate all agreements immediately without liability.

7. Reporting and Audit

Record Keeping: The Customer shall maintain accurate records and accounts for all Equipment, Software, or Hardware purchased.

Audit Right: Upon 15 days’ notice, Astrec or an independent auditor may audit these records during regular business hours to ensure compliance with these T&Cs.

Retention: Records must be kept for the minimum period required by applicable local law.

8. Software License

Grant: Astrec or its licensors retain ownership of Software. The Customer is granted a non-exclusive right to use it solely for internal business purposes with the designated equipment.

Restrictions: The Customer shall not sub-license, sell, modify, de-compile, or make unauthorized copies of the Software.

9. Limitation of Liability

Scope: To the maximum extent permitted by law, Astrec is not liable for indirect, incidental, or consequential damages, including loss of profit, data, or business interruption.

Cap: Astrec’s total liability is limited to the purchase price actually paid for the specific product or service in question.

10. Training Services

Organization: Training is organized according to the Training Calendar and academic hour standards (45 min).

Cancellation fees apply: 100% refund (if notified >7 days before), 75% refund (2-6 days before), no refund (if notified <48 hours before or failed to give notice).

11. Governing Law and Jurisdiction

These T&Cs are governed by the laws of the Republic of Estonia. Any disputes shall be finally settled by the competent courts in Estonia.

Astrec Baltic OÜ
Vana-Tartu maantee 79a, Peetri, Estonia
Email: astrec@astrec.com | Phone: (+372) 658 00 50
Version: March 2026