RMA Request

Please use this form to request repair, maintenance or calibration for equipment supplied or supported by Astrec Baltic.

The form is applicable for Fujikura fusion splicers and accessories, VIAVI Solutions test equipment, AFL/Noyes measurement equipment, Eltek, Efore, Enetek and CE+T power systems, and HBK / Brüel & Kjær sound and vibration measurement systems.

Your details

First Name *

Last Name *

Work Email Address *Please use the email address associated with the original purchase, if available.

Phone Number

Company Name *0 / 100

Equipment details

Manufacturer *For legacy JDSU, Acterna, Wavetek, Wandel & Goltermann, TTC or Trilithic equipment, please select VIAVI Solutions.Please select an optionFujikuraVIAVI SolutionsAFL / NoyesEltekEnetekEfore batteryCE+T PowerHBK / Brüel & KjærOther

If other, please specify *

Service request

Service required *CalibrationMaintenanceRepairWarranty assessmentTechnical inspectionOther

If other, please specify *

Is the equipment under warranty? *NoYesNot sure

How would you like to provide equipment details? *I have photos of the equipment and type labelI would like to enter the details manually

Photo upload *Allowed file types: jpg, jpeg, png, pdf. Maximum 4 files, 6 MB per file

Drag and Drop (or) Choose Files

Model name or number *

Serial number *

Additional equipment detailsAccessories included, firmware version, configuration, installed modules, battery type, or other relevant details.

Fault / request description

Describe the issue or requested service *Please describe the fault, symptoms, required calibration, maintenance request, or any other relevant service details.0 / 254

Additional fault detailsPlease include any relevant fault history: when the issue first appeared, how often it occurs, whether it is repeatable, and whether the equipment has previously been opened, modified or repaired.

Return logistics

Return shipping address

City

State/Province

ZIP / Postal Code

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Confirmation *By submitting this RMA request, you confirm that the information provided is accurate and agree that Astrec Baltic OÜ may process your personal data and equipment details for the purpose of handling this service request, in accordance with our Privacy Policy.I agree

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