General Terms and Conditions
Website www.astrec.com is owned by
Astrec Baltic OÜ (registration code 10502091, VAT No. EE100578869), placed at Vana Tartu mnt 79A, 75312, Peetri, Rae vald, Estonia.
These General Terms and Conditions apply for private customers only. The rights of the corporate customer are protected at least in the manner prescribed by law. Please ask for more detailed conditions.
Product descriptions on our website (astrec.com) are not a legally binding, but only a non-binding scope of the Our product selection. When you place an order via our website, the contract of purchase is drawn with our separate order confirmation or e-mail with the notification that the goods were sent to you.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by filling withdrawal request form and send it by post or e-mail to us.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions from the right of withdrawal
The right of withdrawal will not apply to the following:
a) Service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
b) The supply of goods made to the consumer’s specifications or clearly personalized;
c) The supply of goods which are liable to deteriorate or expire rapidly;
d) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
e) The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
f) The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
g) The supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
h) The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
Delivery and shipping costs
We will accept orders from all over the world and ship them when we receive a clear delivery address from you. Any occurring transport damage is insured by us. We would like to point out that customs duties, taxes, import charges, storage fees, exchange rates, currency differences or other costs may arise and we have no influence on and we cannot estimate or determine them beforehand. Such a charges are in the responsibility of the recipient who is obliged to pay any fees incurred. The return costs are also obliged to be paid by the recipient as well.
Customs can open and scan packages for control. For more information on costs, customs clearance times, etc., please contact your local customs authorities. The customs authorities of some countries require special proof of identification from the importer / consignee of goods before a consignment is released. As the importer / consignee of the goods, you may use an identification number, e.g. national identification number, CPF or tax number. We are not obliged to issue you or customs authorities with a supplier declaration and / or an export declaration or to procure such from its own pre-suppliers. We would also like to point out that we have no influence on the duration of the delivery by forwarding and shipping companies and cannot guarantee the complete tracking of shipments.
International shipping to certain countries is subject to delivery restrictions and not all items may be shipped to all countries. You are responsible for ensuring that products can be lawfully imported into the country of destination. In many cases “door-to-door” service is not included and you may need to pick up the goods at the respective airport or seaport. We are not responsible for any additional freight costs.
Shipping costs are shown at the checkout. In case shipping costs are not clearly presented, please feel free to add your items in the “Get a Quote” cart and ask precise cost from us.
Warranty period for all products is two years from the date of purchase. This date is indicated on the Invoice or in Warranty Card for some products.
In the event that a delivered article displays evidence of material or manufacturing defects, including possible transport damage, please report such problems to us or the parcel service that dispatched your package immediately. Please have freight damage report confirmed in writing.
If fault occurs please contact immediately us by e-mail or phone. You will need to give us short description of defect and we will guide you how to deliver defective item to us. If the product cannot be repaired within reasonable time Customer can demand for replacement of it. We reserve the right not to replace product claimed to be defective until it is confirmed the fault is not the result of improper use or installation.
Warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centres.
A limited warranty of six months applies to the repaired components within chargeable repair work.
Batteries and wear of parts due to normal use are not covered by warranty.
Our offers, services and deliveries are provided exclusively on the basis of these general terms and conditions. All offers are not-binding and without obligation and the prior sale of articles from stock and the delivery options are subject to exceptions. The pictures, measurements, weights and characteristics of the articles in our webpage have been made by the best knowledge based on the information from the suppliers and manufacturers but without any guarantee and liability in relation to the accuracy, completeness or precision of the information provided. Changes in design, dimension, weight, form and execution by manufacturers remain reserved.
All our prices are displayed in EURO and include the value added tax (VAT) prescribed by law. Shipping charges and additional costs are shown at the checkout or on our offer/order confirmation. There will be no VAT added to deliveries to countries outside the EU.
We will deliver for as long as stocks last. There is no claim for delivery in case it is not possible to us to acquire this article. If delivery is not possible, we will notify you immediately. Our remaining stock only holds small quantities or even individual pieces. In case we are unable to deliver we expressly reserve the right to non-provision of service. Already settled payments will be immediately refunded.
Accepted payment methods are listed at checkout. We reserve right to use different payment methods in individual cases.
Ownership of goods
Delivered items remain our property until payment in full has been received to our account.
Disputes and Complaints
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org or submitted by calling. If we are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint to https://www.komisjon.ee . Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union https://ec.europa.eu/consumers/odr/
Your privacy is explained here.
Is Estonian law and shall be subject to the exclusive jurisdiction of the Estonian Courts.
Astrec Baltic OÜ Tallinn, 1. July 2022